Our Managed Services allow you to focus on running your core business – teaching more effectively, rather than dealing with your IT infrastructure.
We will take care of everything for you. Managed services are also a philosophical change in the way that a school deals with its technology. Instead of following the old-school tradition of break-fix (literally meaning wait until the server, desktops or other critical networking devices fail) then scramble to fix them, a business operating with a managed service focuses on the prevention of these issues before they disrupt teachers, management and/or pupils.
If you fall behind in keeping up with things such as backups, patches and security, the odds greatly increase that you’ll face an IT outage or another problem down the road that will negatively impact your school. For instance, if your Email services, school management system, financial application or network goes down, you will likely face substantial productivity and revenue losses as a result.
You’ll get faster problem resolution and greater expertise without the need for expensive internal resources. Proactive monitoring and regular maintenance also means you’ll be able to take a more preventative approach rather than reactive.
The benefits of Cnetso Managed Services
- Predictable and known IT costs
- Intelligent proactive 24/7 monitoring of your system and devices
- Rapid response and resolution of incidents
- Regular software patch management
- Service Desk with specialist skills and expertise
- First, second and third line support only speaking jargon-free English
- Service and performance reporting for complete transparency
A Flexible Approach to Managed IT Services
Core to our Managed Services is offering you a flexible approach. Whether you want our experts to handle your entire IT infrastructure or work with us to create a bespoke solution from our full spectrum of expertly delivered services, we’ll ensure you receive a Managed Service solution that works best for you, meaning you’ll have more time to make sure your school is running smoothly.
We’ve Got Your Infrastructure Covered
Whether you need a fully managed service or something more bespoke to manage a specific set of hardware, you’ll always get the benefit of our Core Managed Service, this is at the core of all our managed service offerings.
Getting it right from the start
To make sure from the outset your infrastructure is in a healthy state, at the beginning of any managed service we start with a structuredon-boarding process including an in-depth systems audit and health-check.
To ensure you are receiving the highest levels of service and customer care you would expect. All customers are assigned a dedicated service desk manager, who’s there to make sure your happy with the service.
Keeping You Informed and Updated
You’ll never be in the dark with what’s going on with your IT infrastructure with monthly ticket reports, quarterly service reports and an annual Managed Service review.
At Cnetso Education we pride ourselves on being able to offer a complete bespoke ICT solution which we split into three tiers, Technology, Application and Knowledge.